Trade-ins

Frequently Asked Questions

• How do I get my shipping label?
• Do you accept devices which are locked?
• Do you wipe the data from my device when you receive it?
• Do I need to send the charger or accessories my with device?
• Can I cancel my trade-in and have the items returned?

Trade-in Process

• What do you check during the inspection of my trade-in?
• My trade-in offer has expired. What do I do?
• Can I apply store credit to a previous order?
• When will I be paid for my trade-in?
• I want to part-exchange. Do I have to send my Item in first?
• How does the store-credit work?

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Collections and Drop-offs

• I missed my trade-in collection. What do I do?
• Can I pack multiple items in one box?
• My sending method has been changed. Why is this?
• I haven’t received my box for shipment. What do I do?
• Can I use the same label more than once?
• I don't have a printer for my shipping label. What should I do?

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Cancellations

• I accepted my revised offer but I no longer want to go ahead. Can this be changed?
• I have declined the revised offer. What happens now?

Valuations

• What do and don't you accept for trade-in?
• What happens if you reject my trade-in?
• Is the price quoted the value I will get?
• My trade-in has been revised to £0. What are my options?
• My quote has been revised. Why is this?

Volume Trade-ins

• I have loads of items to trade in. Can I send you a list?