At MacFinder, we strive to offer the fairest and most competitive trade-in price for your device. However, in some cases, we may have to reject a trade-in offer. Here's what you need to know if your trade-in is rejected:
Reasons for rejection: There could be several reasons why we may reject a trade-in offer, such as the device being damaged beyond repair, having a significant amount of internal or external damage, or being a model that we do not accept. We will always provide a clear explanation for the rejection, and our support team will be happy to answer any questions you may have.
Return of your device: If we reject your trade-in, we will return your device to you free of charge or recycle it upon request. If you choose to have your device returned, we use a next-day delivery service to ensure that you receive your device as quickly as possible.
Alternate options: If we reject your trade-in, you may still have other options available to you. You can explore other trade-in options, such as selling the device to another buyer specialising in trade-ins for parts only or donating it to a charitable organisation.
We understand that it can be disappointing to have your trade-in offer rejected. However, we always aim to provide transparent and fair trade-in valuations to all our customers. If your device is rejected, we will return it to you quickly and safely, and our support team will be available to help you explore other trade-in options.