If you've recently accepted a revised offer for your device trade-in, but you've changed your mind and no longer want to proceed, don't worry; you can still cancel your trade-in.
Here's what you need to know about cancelling your trade-in after accepting a revised offer:
Cancellation window: You can cancel your trade-in anytime until we have paid you. Once you've been paid, we own the item, and you cannot cancel the trade-in. We do not need a reason for the cancellation; you're entitled to change your mind anytime. Inform our support team: If you've accepted a revised offer but now want to cancel the trade-in. Please get in touch as soon as possible. They will assist you in the cancellation process and answer any questions you may have.
Payment reversal: If you've already been paid for your trade-in, we cannot cancel the trade-in or recall your payment.
Return process: Once you've cancelled the trade-in, we will reinstall the operating system and dispatch the device back to you on a next-day service. We understand that you might not be happy with the revised quote, even if you initially accept the revision. That is why our return process is free of charge. You will not have to pay for any shipping or handling fees when returning the device.
It's essential to note that if you have accepted a revised offer, we will consider the trade-in to be final. You do not have long after a price revision is accepted until you're paid, so please be prompt in contacting us. We want to ensure that our customers are happy with their trade-in experience, and circumstances may change. Therefore, we provide a hassle-free cancellation process.
In conclusion, if you've accepted a revised offer but no longer want to proceed, you can cancel your trade-in before we pay you. Just contact our support team, and they will assist you with the cancellation process.