Our Inspection Process: Ensuring Fair Value for Your Trade-In
At our trade-in centre, we take great pride in our inspection process to ensure our customers receive fair value for their devices. Our experienced technicians go through an extensive list of hardware and condition checks to evaluate the functionality of your device thoroughly. Here is an overview of our inspection process:
Hardware Checks: Our technicians assess a variety of hardware components, including speakers, microphones, headphone jacks, optical drives/DVD bays, battery health and charging, USB ports, SD card slots, thunderbolt ports, mini display ports, HDMI ports, ethernet ports, wifi, Bluetooth, webcam, keyboard, keyboard backlight, trackpad, Touch ID, and Touch Bar. These checks help us identify any technical faults with your device.
Condition Checks: In addition to hardware checks, our technicians also evaluate the internal and external condition of your device. We check for liquid damage, wear and tear, dents, scratches, and cracks. We split the condition of our items into multiple factors so you can accurately represent the chassis and screen condition (if applicable) to reduce the possibility of a price revision.
To ensure that we provide you with a fair value for your device, it's important to fill in our quotation form accurately. If you declare any technical faults with your device in the quotation form, you won't receive a price revision unless there is an unforeseen technical issue that was not declared.
After our inspection is complete, we will provide you with a final valuation for your device based on our assessment. If there are no discrepancies, you'll be fast-tracked straight to our payment team. We take great care to ensure that our quote is accurate and reflects the value of your device. If you are satisfied with the final value, we will finalise the trade-in process.
In summary, our inspection process is designed to evaluate your device thoroughly to provide you with a fair and accurate quote. We understand that your device holds value to you, and we take great care to ensure that you receive the best possible value for your trade-in.