Why Your Trade-in Collection Method May Have Changed
We cannot process home collections from specific property types, such as flats, campuses, or student accommodation. This will result in a change to your trade-in shipment method from home collection to drop-off.
If your collection address falls under one of these property types, it's essential to select drop-off as your preferred collection method on the trade-in form. We will change your collection method to a drop-off if you don't. Upon booking a drop-off, a pre-paid label will be sent to you via email, which you can use to take your trade-in to the nearest drop-off point.
Dropping Off at a Drop-Off Point
To find the nearest drop-off location, simply enter your postcode into the drop-off point finder. Please note that you are not required to select a specific drop-off point, as pre-booking is not necessary. You can use your label for any drop-off point that's convenient for you.
If you are planning to drop off your parcel at a designated drop-off point, there are two scenarios to consider:
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Using a Shipping Box Provided by Us:
- If you requested a shipping box when arranging the return, it will include a shipping label.
- Attach the provided label to your parcel.
- Take your parcel to the drop-off point and obtain a receipt from the location.
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Using Your Own Box:
- If you are using your own box, you will receive an email from pickup.returns@dpd.co.uk.
- This email will contain a QR code.
- At the drop-off point, scan the QR code using the provided scanner.
- The drop-off point will print and attach the shipping label to your parcel.
- Remember to take a receipt from the drop-off point after handing over your parcel.
If your collection address is a flat, on a campus, or in student accommodation, DPD drivers will not attempt your collection, resulting in a failed collection. Therefore, selecting the appropriate shipping method is essential to avoid any issues with your trade-in and ensure a smooth and efficient experience. If you have any further questions, please do not hesitate to contact us.