Dealing with Damaged Items in Transit: A Step-by-Step Guide
We understand that receiving a damaged item can be frustrating, and we're here to help. If you've received an item that has been damaged in transit, please follow these steps to ensure a smooth and efficient resolution:
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Contact our team: Reach out to us by submitting a contact form or sending an email.
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Take photos of the damage: Please take clear photos of the damaged item and include them in your contact form submission or email.
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Pack the item safely: If you received an iMac with a damaged screen, especially if it's a glass breakage, place the item back in its original packaging as soon as possible.
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Collection and replacement: We will arrange for the damaged item to be collected free of charge and replaced as soon as possible.
If you have any questions or concerns, please don't hesitate to reach out to us. Our team is dedicated to providing the best customer service and ensuring your satisfaction.