How to Resolve Issues with Faulty Items
If you have received a faulty item, don't worry, we're here to help. Our team of technicians are dedicated to resolving any issues as quickly and efficiently as possible. Before reaching out to us, there are some simple steps you can take to resolve common issues.
Battery Issues: If you're experiencing battery issues, try recalibrating it by performing an SMC reset using this guide: [How to reset the SMC on a Mac]. Once you've reset the SMC, drain the battery fully before recharging it again.
Start-up/Boot Issues: If you're having start-up or boot issues, try performing a PRAM reset by holding Option + Command + P + R while turning on your Mac.
macOS Issues: If you're experiencing any strange behaviour with macOS, try reinstalling the operating system files by following this guide: [How to reinstall macOS].
If these steps don't resolve the issue, please don't hesitate to reach out to us, and one of our technicians will be happy to assist you. We're here to ensure your satisfaction, so don't hesitate to contact us for any assistance.