Automatic Refunds: Understanding the Reasons Behind Them
At times, you may receive a refund without requesting it. This can happen for a variety of reasons, including:
- Incorrect Address: If you provided an incorrect address, the payment provider or we, may issue a refund.
- Failed 3DS Check: If your card payment fails, it’s 3DS check.
- Suspicious Activity: Our monitoring tools may flag a payment due to suspicious activity.
- Mismatched Payment Card and Address: If the address used to pay doesn’t match the payment card.
- Multiple Failed Transactions: If multiple failed transactions occur before payment is accepted.
- Failed Security Checks: A refund may be issued if additional security checks don’t pass.
Please note that even if all checks pass, we reserve the right to refund an order at our discretion. If you have any questions or concerns about an automatic refund, please don’t hesitate to contact our support team for assistance.