We reserve the right to amend your quotation or cancel your sale for the following reasons:
- You are not eligible to sell them to us via the Website.
- The Valuation provided via the Website was done in error.
- You failed to submit the required details.
- You fail to send your Product(s) to us, either within 14 days or at all.
- Your Product(s) is not as described when you sold them to use on the Website.
- Your Product(s) fail our Product Assessment process.
- Your Product(s) is region-locked, network locked, firmware locked, or iCloud locked when sent to us.
- Your Product(s) is damaged in transit.
- You fail to comply with our Acceptable Communication Policy.
- The Product(s) is registered as stolen, lost, or counterfeit.
- You have failed any payment security checks.
Products will be given a zero value when they are uneconomical to repair. We will return the Product to you or recycle it.
If your Product fails our Quality Assessment process, we have the right to re-value your Product. We will contact you via email and inform you of the new Valuation for the Product.
You will have seven days to accept the Revised Valuation that we have provided.
If you accept the Revised Valuation, the new price agreed between you and us for the Product(s) will be updated in the order, and we will then process payment for the Product(s). This Revised Valuation will be the new price for the Product(s) and will be the last and only price for the Product(s).
Please be advised that we cannot reverse any Valuations/Revised Valuation accepted by you in error.
Suppose you choose to decline the Revised Valuation or do not respond to accept the Revised Valuation within seven (7) days of us emailing you and informing you of the same. In that case, we will return the Product(s) to you at the address you have provided when selling your Product(s) to us.
You accept and agree that we are not liable in any way whatsoever for any loss of any kind, direct or indirect, which you may suffer as a result of your failure to act within the seven (7) day period and accept or decline the Revised Valuation.
We assume no responsibility whatsoever for the validity of the details you provide. It is your responsibility to ensure that the payment details you have provided on the Website are correct, complete, and accurate.
For more details, please see our full terms and conditions.