Thank you for purchasing one of our products and for taking the time to read about our warranty. Here is some vital information about what our Standard Warranty does and does not cover:
What our Standard Warranty covers
Our Standard Warranty covers defects in materials and workmanship for the period advertised on each item, starting from when the customer received the item. For electronic devices, It covers the hardware and operating system. We will rectify a fault within a reasonable amount of time from when it is agreed the machine has a hardware or operating system fault. All repairs and replacements will carry a 90 days warranty limited to the replaced components or the original warranty balance, whichever is greater. We reserve the right to replace discontinued products that are still under warranty with the nearest equivalent specification product.
What our Standard Warranty does not cover: Our Standard Warranty covers only those defects that arise as a result of normal use of the product and does not apply to any:
- Improper and inadequate maintenance or modification
- Repairs carried out by non-authorised persons
- Damage caused by lack of ESD protection
- Software, interfacing, media, parts, or supplies not provided or supported by MacRefresh Ltd
- Operation outside the product specifications
- Physical damage, accidental damage, neglect, or user abuse
- Normal wear and tear
- Consumables such as batteries, ink cartridges, protective coatings, CD media, viruses or malicious software
- Display screen issues not relating to the graphics processing unit
It is important to note that you may be charged a no-fault-found charge if there is no fault found, or the problem has been caused by third-party software, user error or physical damage. Additionally, software purchased separately will be supported by the manufacturer of that software and not under this warranty. We will not support or re-install software that we have not provided pre-installed on the system, and we will also not support third-party software.
The warranty is void if any attempt is made to repair the system by a non-authorised third party or if the system is inadequately, improperly maintained, or modified. If you want to upgrade, please contact the support department prior to upgrading for authorisation to break any warranty seals. No refunds or compensation are payable due to system failure, loss of data, loss of business, repairs or delays in repairs.
The Standard Warranty applies to the original purchaser of the machine only and is non-transferable. The warranty is available under the optional extended warranty, and we must be notified of the transfer.
Under our return to base warranty, the purchaser is responsible for the cost of shipping the machine to us and the packaging of the machine. Please retain all the packaging together with any additional enclosures, manuals, and software, as this will assist in returning the product in the correct packaging. We are not liable if the machine is improperly packed, resulting in damage during transit. Customers sending their item in for a warranty claim will be offered a chargeable repair of the damage or a replacement system at their cost.
I don't have packaging to send my item in. What do I do?
Customers sending their item with an invalid warranty will be charged a fixed investigation fee of £45, including VAT. If the customer decides to proceed with the repair of their fault with us, the investigation fee will be waived. If the repair is declined, the investigation fee will be charged, and the system will be returned to the customer.
We hope this article has been helpful and that you continue to enjoy your product. If you have any further questions, please do not hesitate to contact us.
Click here to see our full terms & conditions, including your warranty coverage.